METANO LIFE. ("we" and "us") is the operator of (https://www.metanolife.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
We, at METANO LIFE., understand the importance of you receiving the purchased merchandise in the finest condition, and on time. Hence we use the best of the courier services to ensure timely delivery of your product.
1. Depending upon your location, the product will be delivered to you in 3-5 workings days after it has been dispatched from our warehouse.
2. Free shipping is available on all products, subject to a minimum order value. A Non-Refundable charge of Rs. 99/- will be applied to all orders below Rs. 500/-
3. The whole order amount including any delivery charges will be refunded if the order is cancelled or lost in transit by us.
4. *Change Of Delivery Address*: For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
5. *Items Out Of Stock*: If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
6. *Delivery Time Exceeded*: If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
7. *Tracking Notifications*: Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
8. *Parcels Damaged In Transit*: If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9. *Cancellations*: If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.