Terms and Conditions
METANO LIFE, A Pie & Sky Venture Company, ("we" and "us") is the operator of (https://www.metanolife.com). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
We at METANOLIFE.COM are committed to service our customers with best of our ability by providing high quality merchandise and hassle free shipment. However, we do understand that there would be situations where you may not
like the fit, design, or may simply like to return/exchange the product. Please make note of the following pointer while returning the product.
1. In order to be eligible for a refund, you have to return / exchange the product within 21 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
2. All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags will not be accepted.
3. In case you receive a damaged/defective product, the company should be notified within 24 hours of receipt. We might request you to share snap shot at email@example.com
4. Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service. Please download and fill the self-ship (*here*) slip.
5. In case of orders where reverse pick-up may not apply, customers can self-ship the items to METANOLIFE.COM service office (Address - *Pie&Sky Ventures, #108, B-Block, Srimitra Estate, 10th J Cross, Nagavarpalya, CV Raman Nagar, Bangalore-560093*). In such cases, an amount of Rs. 100 will be reimbursed in the customer’s account towards shipping costs in the form of a coupon code.
6. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
7. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
*The Return process* – Please follow the following simple steps for product return/exchange.
1. Log in to the 'My Account' section at METANOLIFE.COM
2. Select "Order History" tab under the My Account list (right hand side table)
3. Click on "View" tab available next to the product you wish to initiate return
4. Under product name click on the "reverse return arrow icon - " (shown next to the Price and Total)
5. Follow the steps and fill in the required information to complete the process.
To return or exchange an item now, *click here*.